Download the full CPSN 2023 - 2024 Annual Report here
Our people are the lifeblood of our organisation—confident, skilled, and dedicated to delivering exceptional care and support every day. Their unwavering commitment is driven by our shared purpose: to create a world where individuals with cerebral palsy have equal opportunities to thrive. Together, we work tirelessly to make this vision a reality, ensuring that our community receives the highest level of support and care at every step.
Staff Movements
In the last financial year, we welcomed 51 new staff, including 45 Support Workers, 1 Executive (parental leave cover), and 8 office staff. Notably, one Support Worker advanced to Rostering Coordinator for our SIL House, showcasing career growth opportunities at CPSN. As of June 30 2024, we had 135 staff in total.
Our recruitment strategy now prioritises offering new roles to current staff before external hiring, successfully maximizing opportunities for our team. This restructure has streamlined our workforce while maintaining high-quality client services, and we deeply value the loyalty and commitment of all our staff. We now prioritise lived experience of cerebral palsy for all indirect staff roles.
Engagement Framework:
The CPSN 2023-26 Employee Engagement Framework is designed to support the organisation's Strategic Plan by ensuring employees are engaged, supported, and motivated.
The framework emphasises that employee engagement is a continuous effort that requires ongoing attention to maximise output. The accompanying Workforce Policy outlines CPSN’s approach to diversity, inclusion, safety, recruitment, and performance.
Learning and Development
CPSN’s Learning and Development Plan equips staff with the skills and knowledge needed to thrive, aligned with our strategic goals. A key focus is delivering effective online training as part of employee induction, ensuring new hires are prepared to meet client needs. Key training modules are offered online for flexibility. The Welcome to CP module has been especially successful in enhancing staff understanding of cerebral palsy, fostering empathy and improving service quality. Our Community Registered Nurse assesses Support Workers’ competencies in delivering complex services
Mental Health First Aid Training Since August 2023, CPSN has delivered 8 Mental Health First Aid courses to 67 attendees, including staff, support workers, clients, and members. The two-day training, led by licensed instructors Anna Perini and Sharon Marendaz, equips participants with practical skills to support individuals experiencing mental health issues until professional help is available. Feedback has been overwhelmingly positive, with support workers and clients noting how the training helps them recognize signs of mental illness and engage in conversations with more confidence. CPSN remains committed to expanding this valuable training to support workers, clients, and their families.
Mental Health First Aid Training workshop in action, Kensington Community Centre
Pulse Check Survey 2023
In 2023, CPSN's Employee Net Promoter Score (eNPS) was 44, down from the previous year but still a high score, with the decrease attributed to significantly lower survey responses due to busy work lives.
Feedback highlighted positive aspects such as flexible work arrangements, culture, and responsiveness, while also indicating areas for improvement, including communication, collaboration, and internal conflict resolution.
View the Pulse Check Summary
Staff Connection Days
With the closure of our Coburg office, we’ve embraced new ways to connect in person through Staff Connection Days. These relaxed gatherings offer a chance to catch up with colleagues across departments. Highlights include an end-of-year function at a Kensington pub, a Zoo Connection Day where we filmed staff stories for marketing, and a recent pizza and ceramics day, revealing hidden artistic talent. We’ve also implemented an Accessibility Checklist, co-created with staff members with CP, ensuring all events are inclusive and accessible for everyone.
Download the full CPSN 2023 - 2024 Annual Report here
Explore all sections of the 2023 /2024 Annual Report:
Comments