Staff had good knowledge of the NDIS process and were able to educate us on how to organise our proposals. This included the use of language and terms to use to explain our needs. The experience and skills these ladies had in their fields helped us to feel comfortable knowing they had an understanding of our situation. There were open discussions and a professional approach. At no time did we feel that we could not discuss our concerns and fears for our loved one needing support.

Preparing for my son's NDIS meeting was a daunting process. Although I felt reasonably organised in regards to my paperwork, the prospect of the actual meeting terrified me. When I received 'the call' and a date for the meeting, panic set in. The following day, completely out of the blue, Jacinta from the CPSN phoned me as she was checking how members in the current rollout area were going with their preparations. It felt like a guardian angel had just dropped out of the sky. She gave me some great advice and offered to come to my meeting. I accepted her offer in a heartbeat. Knowing that I had someone in my corner (the NDIS transition coordinator!) whose priority was ensuring the best outcome for my son, alleviated a huge amount of stress.

The meeting went very well- I felt prepared, calm and above all- supported. I would highly recommend utilising the pre-planning services offered by the CPSN.