Advice and Support Services Coordinator
The Cerebral Palsy Support Network is expanding with positive growth and have opened the doors of opportunity for a driven Care Centre Coordinator to join our Care Centre team!
We are a Not-For-Profit Organisation who stands tall as the only Cerebral Palsy specialised service in Victoria, working in partnership with our members to share knowledge, create connections and provide support.
Our organisation lives and breathes our pillars of values, which ensures we not only support our clients in the best way possible, but have an excellent team culture where we support each other through transparency, engagement and collective collaboration.
About the Role
As Care Centre Coordinator, you will work across the suite of member services and provide support to members and families. You will demonstrate caring professionalism, utilising your high level written and verbal communication skills to proactively connect with members and to respond to members requesting support. You will work within CPSN's philosophy and policies, and support the goals and vision of the organisation.
As an integral part of our expanding Care Centre team, you will work one-on-one with members to connect them with different services and provide them with support and information which will assist to meet their individual needs and goals. You'll build relationships with a variety of community and mainstream services and be a big part of developing and maintaining our information and referral database.
A Bit About the Benefits of working with CPSN
- Permanent Full Time role with on-going support and training!
- Organisational Culture which promotes Inclusion, Diversity and Collaboration!
- Excellent Salary Packaging Benefits and Flexible Working arrangements!
- Thrive in a challenging role which encourages you to utilise your enthusiasm and creativity in promoting positive outcomes!
A Bit About Your Skills/Attributes
- You have tertiary qualifications in Disability or Social Work (or extensive previous experience, preferably in the disability sector).
- You have a well-developed and demonstrated communication skills, both written and verbal, with the ability to recognise the appropriate communication style to use for varying audiences (staff, government representatives, community organisations, clients and members of the public, etc).
- You have a strong understanding of disability and the varying complexities which are involved in providing information, support and referral to your clients.
- You have the ability to think on your feet - fast - and use your initiative to find multiple solutions to unpredictable hurdles.
- You have a strong commitment to empowering and supporting parents and carers of people with Cerebral Palsy and their support network, to engage services that facilitate their individual goals.
- You strive on providing the best individualised outcomes for your clients by being passionate, enthusiastic and thinking outside of the box.
- You share our passion and commitment to our Vision and Purpose, and collaborate with the entire organisation to uphold our policies and team charter.
A Bit About Your Responsibilities
- You will provide information, emotional support and referral in line with CPSN member intake procedures.
- You will coordinate care centre related events such as parent well-being retreats and contribute to the development of key membership projects designed to increase the reach of CPSN's support for parents.
- You will raise awareness of Cerebral Palsy and related topics within the community by providing education through presentations and other strategies.
- You will build and develop networks and meaningful relationships with relevant organisations to ensure the quality and relevance of all member services are of the highest standards.
- You will promote community inclusion, empowerment and person directed support that exceed the minimum disability standards and are delivered within the available resources.
Any offer of employment at the CPSN will be subject to a satisfactory criminal history check.
CPSN is committed to promoting and protecting the interests and safety of vulnerable persons including people with a disability, children, people from culturally or linguistically diverse backgrounds and Aboriginal and Torres Strait Islanders. We have zero tolerance for abuse of vulnerable people.